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return and refund

30-days Goods Returns

 

You may return products sold by dermalogica Hong Kong webstore within 30 days after our deliver out date, and upon pre-approval of dermalogica Hong Kong webstore. We do not accept returns of the below non-returnable products.

 

Non-returnable Products:

 

1. Any product that is returned not within 30 days after the deliver out date.

2. Any product that has been opened or used (taken out of its wrap or box).

3. Any product that is not in its original condition, is damaged, or is missing parts.

4. Any promotion products that has already stated non-returnable.

In case of dispute, dermalogica Hong Kong webstore reserves the right of final decision.

 

Exchange Policy

We DO offer exchanges only if you received a damaged, defective, or incorrect product. And the returned products must not be opened or used.

We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged or incorrect product to us, the return shipping fee will also be refunded to you.

 

Click HERE to request for exchange.

 

Refund Policy

Before providing a refund for any returned product, we will first verify its condition. And we do not provide refund to any non-returnable products (as stated in above).

 

Full refund will be provided only in case of damaged or incorrect product. Otherwise, we will charge delivery fee and administration fee HK$30 for every refund request.

 

Refund will be issued to the same account holder through PayPal within 30 days.

 

If you would like products returned to be refunded via Store Credits, it will be processed within 2 working days from the day we receive your returned item.

 

Click HERE to request for exchange.

 

 

Return Procedures

Return steps as below:
1. Click HERE OR call our HQ at +852-2112 9520, Monday-Friday (excluding Public Holidays) from 9.30am – 5.30pm to request for exchange.
2. Print out the return slip and place the unused item(s) in its original condition into the original shipper packaging
3. Please mail your package to:

 

Dermalogica HK Webstore – Customer Service

Suite 1808, 18/F, Elite Centre,

22 Hung To Road, Kwun Tong,

Kowloon, Hong Kong

 

 

Undeliverable Order

For any undeliverable orders because of incorrect address, failed delivery attempts, refuse to pay tax, refuse to provide ID copy, unable to make import declarations or parcel refused by recipient, we will issue a refund by deducting the original shipping fee, administration fee HK$30 and 15% of the value of products as re-stocking fee.

 

We can arrange re-delivery for the returned product. However, a re-shipping fee of HK$40 / will be charged per parcel (<1kg).

 

 

Delivery Charge

Delivery charge per order in Hong Kong


Shipping Method

Shipping Fee (HK$)

Delivery Time

 

< HK$500

≧HK$500

Business Days

Expedited Shipping

HK$40

Free

2 - 5

 

Remarks: Delivery service not applicable to islands area (including Discovery Bay & Ma Wan).

 

 

Remarks:

1. Please see the "Delivery Standard" provided by Hong Kong Post Office (as per Hong Kong Post, the delivery standard is for reference ONLY as they cannot be guaranteed):

 

Standard Shipping

Expedited Shipping

 

2. For Standard Shipping, no single order can exceed 2 kg. If your order is over that, we will automatically separate them into several orders to meet the weight requirement. You will also be notified all the tracking numbers by email.